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Just wanted to let you know that the service tech Mike did a great job removing the scratches from our bed. I can't even tell where they were!
December 21, 2017
I wanted to send a thank you to Wayside. We had bought a dining room table and chair set. The table was broken in September.
I called and Bill from customer service and he was able to get the table replaced. We will continue to buy from Wayside their customer service is excellent and Bill was a great help.
Thank you and have a great holiday season to all Wayside associates and owners.
December 17, 2017
Big thanks to Nick D and Will B for their service delivering my order today.
They are professional, careful, thoughtful, hard workers and a plus for your business. Wayside is lucky to have them represent you.
December 12, 2017
I just wanted to say thank you soooo much to the delivery team for our furniture! Matt and Tommy were awesome and got everything inside, even though it wasn’t easy.
I truly appreciate what they did and hope that they get the recognition they deserve for their hard work. Happy holidays to everyone at Wayside! Thanks again!
December 8, 2017
Dear Owners and Management: My husband and I shopped at Wayside Furniture this afternoon (11/26/17) and were very pleased with our experience. Your sales associate, Lisa, provided excellent customer service and her interior decorating expertise was very helpful to me in making my selections.
Unlike previous shopping experiences where salespersons tried to sell me furniture, Lisa helped me buy furniture. And I am confident that we will be enjoying our purchase today for many years to come.
We look forward to the arrival of our new reclining sofas, chairs, and cocktail table and thank Lisa again for her patient, personable, professional, and most helpful service.
November 26, 2017
I just had a delivery of a bedroom set and wanted to compliment your delivery team.
They were on time, very courteous, professional and did an all round great job.
It can’t be easy lifting and carrying heavy furniture and they did their job so well. Great job!
November 15, 2017
I want to compliment wayside furniture on their entire team for providing excellent customer service. I had searched 6 months and within 4 cities for table.
At wayside I was assisted by salesman Michael stricken , he took his time and explained all options to myself and my spouse. We selected item, staff at office was very helpful and efficient.
Delivery by Brandon F and he was very polite, explained re table , delivery. His helper jeff was also polite. Ability to determine delivery time ,track truck and indicate location of our hone was Great.
I look forward to my next purchase at Wayside. See your great staff soon.
November 10, 2017
My salesman Mark “stuck with me”, and even stayed over a little bit to assist, made me feel like my business was wanted!
He was so patient and nice and HELPFUL! It was my first time here (drove from Brookpark) and I have already referred Mark to my friends and will be looking for something else soon and will seek Mark out for that too.
I felt “disgruntled” at the other stores I shopped at over the last few weeks but Mark and Wayside were the OPPOSITE of what I experienced elsewhere.
I cannot say enough nice things about the store and Mark. I am NOW a “Wayside Customer” and worth the drive!
October 26, 2017
I had pleasant buying experience working with JD Zitricki!
JD was nothing kind, professional, patient, and helpful! I never felt pressured or had anything pushed onto me.
He helped me find the perfect dinette set! Great job, JD!
August 4, 2017
Dave and Chris did a great job delivering my furniture. I appreciated the whole experience from sale to delivery, everyone was great.
I use to sell and understand that one area can make or break a sale. Every area was great and I am super happy!
August 1, 2017
I want to recognize Jim Sauter for a wonderful experience.
My mother's boyfriend assisted in person by scoping out the appropriate furniture (lift chair) for my mother who is in assisted-living.
I subsequently called and handled the entire transaction over the phone.
Jim was very patient with my cell phone that dropped the call, and my email mishap where he ended up sending me a repeat email due to something wrong on my end... on his day off nonetheless.
I appreciate his dedication and easy transaction.
He is wonderful and is very easy to work with and I wish he worked in a multitude of industries. If I have any other furniture needs, then I will surely go to him and recommend him to others.
Please route this complement to the appropriate management team for recognition.
July 20, 2017
My wife and I came into your Akron store on 6/17/2017. We had the great fortune of being helped by one sales person by the name of Jill Eizonas.
We would just like to say she is one of the best sale persons that we have ever worked with.
June 22, 2017
I am so pleased and impressed with our delivery today. Delivery guys went above and beyond my wishes. It was great to work with James Hanlon in sales.
June 21, 2017
Delivery today did a beautiful job! Cody and Ken were very nice and professional. I LOVE my new sofa!
Joe and Matt did an outstanding job with our delivery this morning! They went above and beyond when the table wouldn't fit through our front door.
They carried it around to the back door for delivery. Our whole furniture experience has been great!
June 17, 2017
Delivery guys Jeff and Forrest were great! They helped us get the old couch out that was stuck in the door.
They were good with setup & got back to us quickly about a minor issue that we forgot to ask about and they solved it. Very professional!
June 16, 2017
Jimmy and Matt made me so happy with their service during my delivery today. It is refreshing to get some good old-fashioned customer service and courtesy.
It made my whole experience that much better!
June 9, 2017
I had a great experience with Wayside today. This was our first time shopping and had been to many other store, but Corey McDaniel was the best salesperson.
We could tell he really cared about us and actually knew about the furniture he was selling.
To top it off we enjoyed how helpful and friendly the office personnel were and were very happy with everything and everyone at Wayside.
June 2, 2017
Nick and Will were excellent representatives for Wayside Furniture.
During delivery they were very helpful explaining things and helped take an old piece of furniture to the curb.
We will stick with Wayside for any future furniture needs.
I just wanted to let you know that I made a mattress purchase at your store on Canton Rd last evening.
My salesperson was Michael Oyler. He was very helpful in explaining the differences between the mattress brands and the comfort quality of each.
I explained to him what I could spend and he directed me to the best mattress for my budget. I’ll be receiving it Saturday.
At no time did he try to lead me out of my budget range and did a very good job showing the best value for my money, which I really appreciated.
I will definitely come back to Wayside for any other furniture needs.
I did buy a sectional sofa at that location in June 2015 and still love it! Oh…he was really nice too.
June 1, 2017
The delivery drivers James and Taylor were wonderful and represented Wayside well!
May 31, 2017
Very pleased with David Fitting. He is very friendly and helpful. He made our experience a positive one!
Mike did a TERRIFIC job helping to get everything in working order and fixing the wall.
He did such a great job with the wall that no one would ever know anything was there. I really appreciated it.
April 11, 2017
Justin and I picked up our sectional on Friday. WE ARE SO IN LOVE! It is absolutely perfect and even better than we could have hoped for.
Thank you so much for helping us through this process.
You were a pleasure to do business with! Attached is the picture of of couch. Matches perfect with our new wall colors and its so cozy!
March 21, 2017
We just received our chair and end table by Justin and Sal (truck 6). This is the second time they have delivered furniture, the first a large sectional 2 months ago. Both times theses 2 men were excellent to deal with.
Very careful with delivery into the house, help with sectional set up and extremely professional.
We definitely would want to them in the future as we now look at dining room sets. Special thanks to them.
February 13, 2017
We had a Flexsteel sofa and chair delivered on Saturday by Tommy & Brandon F. There was an issue with 2 of the sofa seating backs.
Brandon returned later Sat. eve. with the replacement backs for the sofa and installed them.
We just want you to know that both men were very professional, courteous and attentive to our concerns.
We never expected Brandon to return the same day to resolve our issue. We wanted you to know how impressed we were with your customer service.
Your team goes above and beyond! We are also very pleased with our sofa and chair so far. Thank you!
January 23, 2017
December 19, 2016
We had the opportunity to purchase a chair last week and we had Dan Carter as our sales person.
He was extremely knowledgeable and helpful and we wanted to let you know what a great job he did for us.
We really enjoyed our experience with him
November 28, 2016
Jim McGuire was awesome and went out of his way to help us find the perfect piece!
When we went to the warehouse to pick up the order, Brandon Holmes helped us and was "super!"
This won't be our last time shopping here because of such an excellent experience! Great job!
November 8, 2016
Matt and Dave Jr. did a great job delivering our furniture today. They were very kind and even took their shoes off each time they came in her house.
They checked all the drawers to make sure there were no problems.
I am very pleased with the entire experience with Wayside Furniture.
September 16, 2016
I want to thank Keelah Lyons, for all of his hard work yesterday. It has been a very long time since I have been in a store with sales and someone who has been so patient.
Usually, salespeople are so pushy that I don’t even want to shop, But not at Wayside! I was very satisfied with Keelah and Wayside altogether
September 13, 2016
We just wanted to put in a good word for our salesman Jim Newell. He did a great job and we were able to find what we wanted. Thank you Jim!
September 10, 2016
I am very happy with Wayside and specifically, Jay Berger and Mike Uhler. Jay was very helpful to us when we were in the store and even more when Jay came out to our home to help us.
We can’t say enough nice things about how great it was to know that there are still professional people like Jay working in places like Wayside. And then Mike came out to our house today to make a few minor adjustments to the spindles on our new chairs, and again,
was very helpful and professional, even offering to exchange the one chair he couldn't make better.
August 30, 2016
We would like to thank Randy Beorn from Wayside furniture for his great help and recommendations throughout the sofa buying experience.
He is very professional, concerned about customer's requirements, patient, and comes up with good options. He took care of canceling our previous order even after we bought it, as we found that the sofa measurements were not suitable to our living room after we came home and checked.
We rescheduled a visit and Randy arrived before his shift's time to accommodate our time and helped us with changing the order.
Overall, we appreciate and recommend him highly. Thanks!
July 20, 2016
We wanted to let you know what a great job your delivery personnel, JUSTIN ALRUTZ and SAL BIONDO did. They were friendly and effecient.
They made sure our furniture was working properly and placed exactly where we wanted it. They arrived early and did their job with respect. Thank you!
July 7, 2016
Mike Stricker was wonderful to work with! He is always smiling, extra helpful, pleasant and wonderful to work with. He made our experience here such a joy!
June 30, 2016
Jim did an excellent job helping us pick out furniture for our new home. He was never pushy, and was very knowledgeable about the merchandise and its location throughout the store.
It was a pleasure working with him, and when we need furniture in the future, Wayside will be our first stop.
June 21, 2016
I want to compliment Joe Ferrato and Deborah Hissong for providing exceptional service when we made our most recent Wayside purchase.-order # 1051231. We needed very specific dimensions for our custom table & Joe went above & beyond to be certain the set was exactly perfect for our needs.
Deb looked endlessly with me until we found the perfect chairs & Joe put the perfect table style together. Our dining set is absolutely beautiful!!!!! Our sincere appreciation to Joe & Deb!
June 14, 2016
I want to compliment the delivery team!! Ken and Dave did a wonderful job, professional and they were done in no time. It was a great experience.
Thank you for such great customer service.
June 3, 2016
I am extremely happy with my furniture and how quickly it was delivered. Kelah is a great salesman and the two delivery people today couldn't have been nicer and more helpful.
I will definitely recommend your store to my friends/family. Thank you.
May 6, 2016
Lisa Lavy is an excellent designer and sales associate. Her people skills are outstanding. I had been shopping for a mattress over a period of several months and had not found anyone anywhere that made me feel as comfortable and relaxed as she did.
She took all the anxiety of buying such an important purchase away with her easygoing yet confident manner. She answered all of my questions and was extremely thorough in explaining all of the various choices. I have every confidence that she helped me to make the right choice for my mattress.
She made the whole experience very enjoyable. I believe she is a great asset to your company.
April 23, 2016
I just wanted to give a huge shout out to Cody Lambach who assisted me on Monday, April 18th, when I was purchasing new living room furniture.
He was an absolutely fantastic salesperson and I would not hesitate to recommend him to anyone heading to Wayside to purchase furniture.
April 21, 2016
I wanted to commend Susie in customer service on Magadore Industrial Pkwy. We bought a Smith Brothers sectional in January and noticed that the throw pillows were severely under-stuffed.
Susie checked with the manufacturer and they told her there was nothing they could do since the stuffing is determined by a machine using weight as a measurement.
Susie relayed this message to me, but realizing that I wasn't satisfied, she took action and had me bring all 8 pillows to the warehouse so her team could make them right.
Even though she said it might take a week, within 1 day she called to tell me the pillows were ready. She was working late during our drop-off visit (something I get the feeling she does often) so my wife and I did get to meet her.
She spent extra time with us to talk about the pillows and even brought up another repair person to show us how to properly fluff our back cushions. I don't remember his name, but I am grateful to him as well.
We now have 8 huge fluffy throw pillows that and we couldn't be happier. After our visit, my wife said several times how nice Susie is and she can tell it just comes natural to her to be that way. Thanks again Susie!
April 15, 2016
I was writing because I wanted to recognize Jacob Brant for his wonderful professionalism and knowledge that he provided to my fiancee Jo and myself when we came in to buy furniture last weekend. Although this was the a complex process, Jacob was very patient with us and assisted us for over 90 minutes. He even provided me his private cel phone number when we were leaving in case we had any questions.
Top notch service to say the least. This was our first visit to Wayside and we wanted to acknowledge it will not be our last. We look forward to doing business with Jacob and Wayside in the future.
April 8, 2016
I had a few couches and a chair delievered. The delivery guys were great. One couch didn't fit and I had them leave it where it was. Kenny Pelfry offered to come back anytime (on his own time) and help me with it.
I removed part of the wall and he came over on his time off and helped me move it in. His supervisor is Rob in the warehouse so i hope he reads this. Kenny went above and beyond for you guys. Great Guy! Thanks again.
I want you to know what a fine job Maria did. Your company is lucky to have her. Thanks to her patience and guidance, I have received the couches and chair/ottoman that I had hoped for.
Her design expertise is beyond compare. Please let her know how much her skills are appreciated.
March 25, 2016
Our delivery went wonderful with Dave and Chris! They are great associates representing Wayside and were very professional, businesslike, and excellent with follow-up.
March 18, 2016
The delivery crew were kind, polite and did a great job. Very happy with delivery experience.
Dave and I recently came in and worked with you to purchase a sofa and an office unit. We want to thank you for your assistance and information that steered us towards our purchase.
We are very satisfied with our choices. I also want to complement the delivery services. The drivers on truck 8 were prompt, friendly, and took time to protect our doorway and flooring before moving in the heavy furniture.
They were efficient and careful in placing the furniture, packing materials were removed, and they gave us time to check everything out. They were in and out of our house in about 35 minutes.
This is the most careful and courteous delivery we have experienced. We would like you to pass this on to the delivery men.
March 11, 2016
I purchased a sofa, and recliner from Ann Weller, who was absolutely wonderful. Also wanted to tell you that the men who delivered our furniture were professional and very careful.
I love my furniture. It is so nice. Thank you.
We just wanted to say thank you. The chairs look great and the men who delivered are professional and courteous. Thank you again.
March 1, 2016
Had an awesome experience with Wayside! Bob Weisenseel was our sales person and he was super friendly and helpful. Ken and Nick delivered our furniture today, they were very knowledgeable and nice.
Will definitely shop at Wayside again!
February 25, 2016
Drivers Nick and Sal were very nice, friendly and polite. And we are just thrilled with our new furniture and the whole delivery experience.
February 23, 2016
I just would like to let you know that I was in the store on 2/17 and was assisted by Irene Karavas. She stayed with me for about 2 hrs. answering all my questions and concerns, walking all over the store till I found the right combination living room set.
I just want to let you know she really helped me find the perfect pieces.
February 19, 2016
Our delivery was on time, efficient, and the correct items were delivered. Your delivery crew was professional and delightful. WELL DONE! You have my highest recommendation.
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