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I wanted to take time to recognize Jim Sauter at the Canton Road location for a wonderful experience.
My mother's boyfriend assisted in person by scoping out the appropriate furniture (lift chair) for my mother who is in assisted-living.
I subsequently called and handled the entire transaction over the phone.
Jim was very patient with my cell phone that dropped the call, and my email mishap where he ended up sending me a repeat email due to something wrong on my end... on his day off nonetheless.
I appreciate his dedication and easy transaction.
He is wonderful and is very easy to work with and I wish he worked in a multitude of industries. If I have any other furniture needs, then I will surely go to him and recommend him to others.
Please route this complement to the appropriate management team for recognition.
July 20, 2017
My wife and I came into your Akron store on 6/17/2017. We had the great fortune of being helped by one sales person by the name of Jill Eizonas.
We would just like to say she is one of the best sale persons that we have ever worked with.
June 22, 2017
I am so pleased and impressed with our delivery today. Delivery guys went above and beyond my wishes. It was great to work with James Hanlon in sales.
June 21, 2017
Delivery today did a beautiful job! Cody and Ken were very nice and professional. I LOVE my new sofa!
Joe and Matt did an outstanding job with our delivery this morning! They went above and beyond when the table wouldn't fit through our front door.
They carried it around to the back door for delivery. Our whole furniture experience has been great!
June 17, 2017
Delivery guys Jeff and Forrest were great! They helped us get the old couch out that was stuck in the door.
They were good with setup & got back to us quickly about a minor issue that we forgot to ask about and they solved it. Very professional!
June 16, 2017
Jimmy and Matt made me so happy with their service during my delivery today. It is refreshing to get some good old-fashioned customer service and courtesy.
It made my whole experience that much better!
June 9, 2017
I had a great experience with Wayside today. This was our first time shopping and had been to many other store, but Corey McDaniel was the best salesperson.
We could tell he really cared about us and actually knew about the furniture he was selling.
To top it off we enjoyed how helpful and friendly the office personnel were and were very happy with everything and everyone at Wayside.
June 2, 2017
Nick and Will were excellent representatives for Wayside Furniture.
During delivery they were very helpful explaining things and helped take an old piece of furniture to the curb.
We will stick with Wayside for any future furniture needs.
I just wanted to let you know that I made a mattress purchase at your store on Canton Rd last evening.
My salesperson was Michael Oyler. He was very helpful in explaining the differences between the mattress brands and the comfort quality of each.
I explained to him what I could spend and he directed me to the best mattress for my budget. I’ll be receiving it Saturday.
At no time did he try to lead me out of my budget range and did a very good job showing the best value for my money, which I really appreciated.
I will definitely come back to Wayside for any other furniture needs.
I did buy a sectional sofa at that location in June 2015 and still love it! Oh…he was really nice too.
June 1, 2017
The delivery drivers James and Taylor were wonderful and represented Wayside well!
May 31, 2017
Very pleased with David Fitting. He is very friendly and helpful. He made our experience a positive one!
Mike did a TERRIFIC job helping to get everything in working order and fixing the wall.
He did such a great job with the wall that no one would ever know anything was there. I really appreciated it.
April 11, 2017
Justin and I picked up our sectional on Friday. WE ARE SO IN LOVE! It is absolutely perfect and even better than we could have hoped for.
Thank you so much for helping us through this process.
You were a pleasure to do business with! Attached is the picture of of couch. Matches perfect with our new wall colors and its so cozy!
March 21, 2017
We just received our chair and end table by Justin and Sal (truck 6). This is the second time they have delivered furniture, the first a large sectional 2 months ago. Both times theses 2 men were excellent to deal with.
Very careful with delivery into the house, help with sectional set up and extremely professional.
We definitely would want to them in the future as we now look at dining room sets. Special thanks to them.
February 13, 2017
We had a Flexsteel sofa and chair delivered on Saturday by Tommy & Brandon F. There was an issue with 2 of the sofa seating backs.
Brandon returned later Sat. eve. with the replacement backs for the sofa and installed them.
We just want you to know that both men were very professional, courteous and attentive to our concerns.
We never expected Brandon to return the same day to resolve our issue. We wanted you to know how impressed we were with your customer service.
Your team goes above and beyond! We are also very pleased with our sofa and chair so far. Thank you!
January 23, 2017
December 19, 2016
We had the opportunity to purchase a chair last week and we had Dan Carter as our sales person.
He was extremely knowledgeable and helpful and we wanted to let you know what a great job he did for us.
We really enjoyed our experience with him
November 28, 2016
Jim McGuire was awesome and went out of his way to help us find the perfect piece!
When we went to the warehouse to pick up the order, Brandon Holmes helped us and was "super!"
This won't be our last time shopping here because of such an excellent experience! Great job!
November 8, 2016
Matt and Dave Jr. did a great job delivering our furniture today. They were very kind and even took their shoes off each time they came in her house.
They checked all the drawers to make sure there were no problems.
I am very pleased with the entire experience with Wayside Furniture.
September 16, 2016
I want to thank Keelah Lyons, for all of his hard work yesterday. It has been a very long time since I have been in a store with sales and someone who has been so patient.
Usually, salespeople are so pushy that I don’t even want to shop, But not at Wayside! I was very satisfied with Keelah and Wayside altogether
September 13, 2016
We just wanted to put in a good word for our salesman Jim Newell. He did a great job and we were able to find what we wanted. Thank you Jim!
September 10, 2016
I am very happy with Wayside and specifically, Jay Berger and Mike Uhler. Jay was very helpful to us when we were in the store and even more when Jay came out to our home to help us.
We can’t say enough nice things about how great it was to know that there are still professional people like Jay working in places like Wayside. And then Mike came out to our house today to make a few minor adjustments to the spindles on our new chairs, and again,
was very helpful and professional, even offering to exchange the one chair he couldn't make better.
August 30, 2016
We would like to thank Randy Beorn from Wayside furniture for his great help and recommendations throughout the sofa buying experience.
He is very professional, concerned about customer's requirements, patient, and comes up with good options. He took care of canceling our previous order even after we bought it, as we found that the sofa measurements were not suitable to our living room after we came home and checked.
We rescheduled a visit and Randy arrived before his shift's time to accommodate our time and helped us with changing the order.
Overall, we appreciate and recommend him highly. Thanks!
July 20, 2016
We wanted to let you know what a great job your delivery personnel, JUSTIN ALRUTZ and SAL BIONDO did. They were friendly and effecient.
They made sure our furniture was working properly and placed exactly where we wanted it. They arrived early and did their job with respect. Thank you!
July 7, 2016
Mike Stricker was wonderful to work with! He is always smiling, extra helpful, pleasant and wonderful to work with. He made our experience here such a joy!
June 30, 2016
Jim did an excellent job helping us pick out furniture for our new home. He was never pushy, and was very knowledgeable about the merchandise and its location throughout the store.
It was a pleasure working with him, and when we need furniture in the future, Wayside will be our first stop.
June 21, 2016
I want to compliment Joe Ferrato and Deborah Hissong for providing exceptional service when we made our most recent Wayside purchase.-order # 1051231. We needed very specific dimensions for our custom table & Joe went above & beyond to be certain the set was exactly perfect for our needs.
Deb looked endlessly with me until we found the perfect chairs & Joe put the perfect table style together. Our dining set is absolutely beautiful!!!!! Our sincere appreciation to Joe & Deb!
June 14, 2016
I want to compliment the delivery team!! Ken and Dave did a wonderful job, professional and they were done in no time. It was a great experience.
Thank you for such great customer service.
June 3, 2016
I am extremely happy with my furniture and how quickly it was delivered. Kelah is a great salesman and the two delivery people today couldn't have been nicer and more helpful.
I will definitely recommend your store to my friends/family. Thank you.
May 6, 2016
Lisa Lavy is an excellent designer and sales associate. Her people skills are outstanding. I had been shopping for a mattress over a period of several months and had not found anyone anywhere that made me feel as comfortable and relaxed as she did.
She took all the anxiety of buying such an important purchase away with her easygoing yet confident manner. She answered all of my questions and was extremely thorough in explaining all of the various choices. I have every confidence that she helped me to make the right choice for my mattress.
She made the whole experience very enjoyable. I believe she is a great asset to your company.
April 23, 2016
I just wanted to give a huge shout out to Cody Lambach who assisted me on Monday, April 18th, when I was purchasing new living room furniture.
He was an absolutely fantastic salesperson and I would not hesitate to recommend him to anyone heading to Wayside to purchase furniture.
April 21, 2016
I wanted to commend Susie in customer service on Magadore Industrial Pkwy. We bought a Smith Brothers sectional in January and noticed that the throw pillows were severely under-stuffed.
Susie checked with the manufacturer and they told her there was nothing they could do since the stuffing is determined by a machine using weight as a measurement.
Susie relayed this message to me, but realizing that I wasn't satisfied, she took action and had me bring all 8 pillows to the warehouse so her team could make them right.
Even though she said it might take a week, within 1 day she called to tell me the pillows were ready. She was working late during our drop-off visit (something I get the feeling she does often) so my wife and I did get to meet her.
She spent extra time with us to talk about the pillows and even brought up another repair person to show us how to properly fluff our back cushions. I don't remember his name, but I am grateful to him as well.
We now have 8 huge fluffy throw pillows that and we couldn't be happier. After our visit, my wife said several times how nice Susie is and she can tell it just comes natural to her to be that way. Thanks again Susie!
April 15, 2016
I was writing because I wanted to recognize Jacob Brant for his wonderful professionalism and knowledge that he provided to my fiancee Jo and myself when we came in to buy furniture last weekend. Although this was the a complex process, Jacob was very patient with us and assisted us for over 90 minutes. He even provided me his private cel phone number when we were leaving in case we had any questions.
Top notch service to say the least. This was our first visit to Wayside and we wanted to acknowledge it will not be our last. We look forward to doing business with Jacob and Wayside in the future.
April 8, 2016
I had a few couches and a chair delievered. The delivery guys were great. One couch didn't fit and I had them leave it where it was. Kenny Pelfry offered to come back anytime (on his own time) and help me with it.
I removed part of the wall and he came over on his time off and helped me move it in. His supervisor is Rob in the warehouse so i hope he reads this. Kenny went above and beyond for you guys. Great Guy! Thanks again.
I want you to know what a fine job Maria did. Your company is lucky to have her. Thanks to her patience and guidance, I have received the couches and chair/ottoman that I had hoped for.
Her design expertise is beyond compare. Please let her know how much her skills are appreciated.
March 25, 2016
Our delivery went wonderful with Dave and Chris! They are great associates representing Wayside and were very professional, businesslike, and excellent with follow-up.
March 18, 2016
The delivery crew were kind, polite and did a great job. Very happy with delivery experience.
Dave and I recently came in and worked with you to purchase a sofa and an office unit. We want to thank you for your assistance and information that steered us towards our purchase.
We are very satisfied with our choices. I also want to complement the delivery services. The drivers on truck 8 were prompt, friendly, and took time to protect our doorway and flooring before moving in the heavy furniture.
They were efficient and careful in placing the furniture, packing materials were removed, and they gave us time to check everything out. They were in and out of our house in about 35 minutes.
This is the most careful and courteous delivery we have experienced. We would like you to pass this on to the delivery men.
March 11, 2016
I purchased a sofa, and recliner from Ann Weller, who was absolutely wonderful. Also wanted to tell you that the men who delivered our furniture were professional and very careful.
I love my furniture. It is so nice. Thank you.
We just wanted to say thank you. The chairs look great and the men who delivered are professional and courteous. Thank you again.
March 1, 2016
Had an awesome experience with Wayside! Bob Weisenseel was our sales person and he was super friendly and helpful. Ken and Nick delivered our furniture today, they were very knowledgeable and nice.
Will definitely shop at Wayside again!
February 25, 2016
Drivers Nick and Sal were very nice, friendly and polite. And we are just thrilled with our new furniture and the whole delivery experience.
February 23, 2016
I just would like to let you know that I was in the store on 2/17 and was assisted by Irene Karavas. She stayed with me for about 2 hrs. answering all my questions and concerns, walking all over the store till I found the right combination living room set.
I just want to let you know she really helped me find the perfect pieces.
February 19, 2016
Our delivery was on time, efficient, and the correct items were delivered. Your delivery crew was professional and delightful. WELL DONE! You have my highest recommendation.
February 17, 2016
Wayside has exceeded all expectations! We recently purchased a TV corner stand from you. Your pricing was excellent, your service was excellent and your delivery tracking system was phenomenal !
At every step in the online purchasing and delivery process, Wayside made things easy for me. You did things quickly and correctly, the first time, and always kept me “in the loop.”
We have been Wayside customers for 30 years and would not dream of buying quality furniture at any other store.
Again, thank you. Job well done, by you, your delivery people and your management!
I just wanted to send a note to you expressing my gratitude towards your delivery men Dan M. and Will B.
They were very polite towards me, considerate of my home, took good care of my furniture pieces and were patient with me as we moved the furniture a few times to get it just in the spot I wanted.
It was a pleasure working with them. Thanks!
February 8, 2016
We received a partial furniture delivery on January 11th then items that were backordered arrived today (February 1st).
Everything was exactly as we expected. What really put your company over the top was the delivery. We can't say enough nice things about the gentlemen who made the deliveries.
They were punctual, polite, efficient, pleasant, and took great care to deliver the products without bumping walls or trim. Thanks for the great service.
February 1, 2016
We received fine customer service from beginning to end. We are especially impressed with your delivery service. The website is great. We knew to the minute when the truck would arrive.
The gentlemen who delivered our furniture were kind, courteous, helpful and appreciated. Thanks so much for quality service.
January 29, 2016
We wanted you to know how much we appreciate your salesman, Steve. He was so good to us and as we do not buy furniture often, he was patient and informative and above all, honest, polite and kind.
He even sent us a thank you note. Very nice. Also, please know the two men who delivered our furniture were wonderful and just like Steve, honest, kind and polite.
So thank you, Wayside, for these good folks you employ. This world could use more people like them. Not to forget mentioning, the furniture is perfect, we love it. Thank You!!!!!!!
January 25, 2016
Bryce and Dave were outstanding delivering the furniture today! They get a 5 star rating! Jim Mcguire took us all over the store and was very helpful.
We had a wonderful experience.
December 17, 2015
This is just a quick note to let you know how happy we were with our shopping excursion with Cody and the excellent delivery service by your fine gentlemen.
December 7, 2015
We love the beds. The delivery guys were awesome.
They were very professional, efficient and personable. Overall this was one of the best experiences I have ever had with a furniture company.
December 6, 2015
Your delivery crew of Jeff and Brandon did an excellent job delivering the furniture today! They were very careful. We tremendously appreciate the crew.
November 27, 2015
Your delivery crew of Dan and Nick gave us service that we have never had before from anywhere.
They went above and beyond what was expected. Even our neighbors were impressed. They deserve a raise!
November 16, 2015
I wanted to let you know what a great job Sean in your service department did. He is a wonderful asset to Wayside. Great job Sean!
October 27, 2015
Called to compliment their sales person, Laura Carter.
Stated Laura did a wonderful job they were very happy to work with her.
AND also they wanted to say how pleased they were with their delivery today Truck #6 did a wonderful job.
They were very polite, and complete gentleman. He said those are the kind of people you want employed, and they were very happy with the drivers and Laura.
Good Job !!!
October 17, 2015
Thank you to the Mother of Kindra C. for calling and praising Jim Newell up and down.
Mother said this was her daughter’s first purchase for her new home.
She was a little skeptical, but Jim took time and explained everything to them making the purchase great.
She was so happy with this experience she felt Jim went “ABOVE & BEYOND”!!
She and her husband waited at the house and when the drivers called and said the delivery should be in about 30-45 minutes they thought “Oh yeah, right.” But the drivers were right on time and they were so nice and polite
(Jeff Marsh & Joe Eleo).
She wanted us to know and pass the word on how great Jim Newell and Delivery were for them!!
Great work Jim, Jeff and Joe!!
October 15, 2015
Just called to complement our drivers Brent and Austin.
They said the drivers were polite, courteous, and went out of their way to be helpful. They were impressed.
Also they have been buying at wayside for 25 years and they work with Mike Stricker.
They said you couldn't ask for a better sales person.
He never rushes them to make a decision and always gives them knowledge, information and always sends them a thank you card to show his appreciation.
They will continue to be wayside customers and work with Mike.
October 13, 2015
Yvonne had delivery today and she could not say enough about the drivers Dave S. and Bryce.
She said they are very nice young men.
She had a very bad experience with another delivery company and was a little leery on getting a delivery.
She is very happy now! She asked we make sure that their supervisor knows how nice they were for her!!
Great job guys!!
Just wanted to pass along that Jim Sauter has received great compliments from customers.
He brought up three orders totaling over $4000. The customers were very impressed by him.
Never would have thought it was his first day. They've been looking for merchandise that speaks to them for the last two years.
They live in Mentor and have been to every store around. So they know what they're talking about in regards to sales people!
They've encountered more than a few. We gained new customers thanks to Jim and his great service not bad for the first sale on the first day!!!
October 11, 2015
Todd Reese was an excellent sales person.
October 10, 2015
Nancy and Randy wanted to let Wayside know that Paul Mesko did an excellent job with them for their orders.
They said that they had trouble with an item they previously purchased from Wayside, but Paul handled it for them.
The couple said that Paul’s actions saved their business and renewed their faith in Wayside. They said they will be customers for years to come!
Great job Paul!
October 8, 2015
Customer Sarah D. and her husband want to compliment JD Zitricki.
They said he did an amazing job and they are very excited to be receiving their delivery!
The husband noted to let everyone know what a great job JD did with them and that they had an excellent experience at Wayside.
Great job JD!
September 25, 2015
Ms. Cindy F. a customer of Ken Allbritton requested that we send out an email about Ken’s amazing help. She was very pleased to have worked with Ken. He was very helpful and awesome!!
September 19, 2015
Customer Mark G. just called in to compliment Cody Lambach on behalf of himself and his fianc?e Linda.
He said Cody did an excellent job the other day! Mr. Grimes said that Cody was very patient with them and took the extra time necessary to make sure the couple was happy with their special order.
He thanks Cody and Wayside for the excellent experience!
Great job Cody!
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